Posts tagged as:

customer complaints

“United Breaks Guitars” incident – important lessons for businesses about the power of social media

Social Media Marketing

The “United Breaks Guitars” video post on YouTube is another example in a series of incidents demonstrating how customers can voice complaints about poor and indifferent service from businesses. If you’re not familiar with the “United Breaks Guitars” incident, Dave Carroll is a professional musician who’s $3,500 Taylor guitar was broken by baggage handlers [...]

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Managing your online reputation

Social Media Marketing

Regardless of the size of your business and whether or not you or your business participate in social media, you need to pay attention to what is happening in the social media world. You can no longer bury customer complaints and problems in the bowels of your service department. Customers and prospective buyers [...]

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