Posts tagged as:

customer surveys

5 Questions to Ask Your Customers

General Business Marketing

A previous article – How to Measure Customer Loyalty for Generating More Sales – recommended asking customers a few additional supporting questions to help analyze where to focus attention for improving customer loyalty and Net Promoter Score (NPS).  I received several follow-up inquiries for suggestions on what type of additional supporting questions to ask.
I’ve completed [...]

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How to Measure Customer Loyalty for Generating More Sales

General Business Marketing

Every business understands the importance of customer loyalty and retention to generate a continuing stream of revenue from existing customers.  It’s always gratifying to see customers returning to buy again, but how do you know whether and how many of your customers are inclined to return?
A major benefit of customer loyalty is referrals from existing [...]

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